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Contact our customer service or research departments for additional support helping your customers and their pets.
Call 1-800-225-6116

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FAQs

Are your packing materials recyclable?

All of our packing and shipping materials are made from recycled materials, including the envelope.

How does my order ship?

Your order will ship using our preferred carrier based on the service you selected. Currently, all international shipments are shipped via Federal Express.

When will I receive my order?

If your order was placed before 12:00 pm Eastern time, Monday through Friday, then we will do our very best to ship your package the same business day. Health-care practitioners should then expect to receive their order within 1-2 business days. Patients placing an order should expect to receive their order within 2-10 business days, taking into consideration any unforeseen circumstances.

Does Thorne ship internationally?

For questions about international shipping, please contact our Customer Service Department at 800-225-6116 or email support@thornevet.com. Please note we currently do not ship internationally on the website.